At Bloomie, our main goal is high quality. We use only fresh flowers that are delivered to us 3 times per week so that we almost never run out of inventory. If this happens, we strive to ensure that we notify the buyer of the unavailability so that we can carry out a substitute if necessary.
Before sending out for delivery our bouquets, we carefully verify each of them, and make sure they are being packed correspondingly.
But, if for any reason you are unsatisfied about your order, please kindly direct your complaints to email@example.com. We will make sure we provide adequate response to your complaints within 24 hours.
We don’t accept returns due to the delicate nature of our products. However, we would be happy to make things right if you are upset.
If you have a quality complaint or received the wrong order we will require you to provide us images as evidence. Our team will assess your claim and get back to you within 24 hours. We will send you a replacement or reimburse your money. All refunds take a maximum of 7 working days for it t reflect on your account.
Please, ensure you contact us within 2 days of receiving your order to enable us deal with your query. Any quality complaints filed after this timeline, are not eligible for replacement or refund. Because of the perishable nature of the flowers, we won’t be able to objectively establish the reason of the issue. We cannot take responsibility for the conditions in which flowers are kept or the care they receive after delivery. We appreciate your understanding!